FAQs

 

Do you send to international customers? 

Yes, we do ship to most international locations. Please email info@tribeandcoliving.com and specify which product/s you are interested in purchasing as well as your delivery address and we will provide you with a shipping quote as soon as possible. If incurred, import duties are the full responsibility of the customer receiving the purchased product/s.

Do you sell to wholesale and trade customers?

Yes, we do wholesale to stores and also offer a trade discount for those in the industry. For all wholesale/trade enquiries and information please contact us at info@tribeandcoliving.com

Can I wash my Tribe & Co pieces in the washing machine?

NO. Never put your wool product in the washing machine or dryer. As the yarn has not been treated with anti-shrink or fixing agents, extra care is required when washing. We recommend a cool hand wash with liquid wool detergent, roll it in a towel to gently squeeze out excess water and lie flat in the shade to dry.


What if my piece starts to pill?

Our 100% natural wool or cotton may pill, as it has not been treated with synthetic coating. This is a natural process where friction causes the short fibres to migrate to the surface. If pilling does occur do not despair, just hand pick the bobbly bits off.

 

Do you sell your yarn?

Our yarn is 100% custom made and coloured in South America. Unfortunately we do not sell our yarn.