Terms

Terms and conditions of use

These terms apply to all users and visitors of this website www.tribeandcoliving.com. The terms and conditions will be valid for all your future transactions with Tribe & Co and visits to the site. Any content of this site or photos is the property of Tribe & Co and is not to be duplicated, copied or used in any way without the permission of our company.

Order Policy

Tribe & Co reserves the right to accept or reject your order for any reason, including and without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Until Tribe & Co receives payment in full for a product of any description, Tribe & Co remains the lawful owner of the product.

Resale Policy

You may purchase products on www.tribeandcoliving.com for your personal use only and not for resale. By placing an order on www.tribeandcoliving.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the terms and conditions of our website.  

Colour and size variations 

Tribe & Co cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of you computer and monitor. Sizes may vary slightly to those listed under the product descriptions. Size and colour variations are not considered a design fault.

Damage and refund policy 

All items are considered custom pieces and made to order so cannot be returned, exchanged or cancelled for change of mind. We inspect all pieces before shipping and due to the hand-made nature of our products, they will all have some form of perceived imperfections which are characteristic of wool and natural fibres.

If applying for a credit or replacement due to a faulty or damaged product, Tribe & Co must be contacted within 5 business days of the customer receiving delivery of the item. Please contact us at info@tribeandcoliving.com with details of your purchase and the reason for seeking a credit or exchange. If approved, we require the product to be returned to us in the original packaging in an unused condition. Any refunds will be credited to your account once Tribe & Co has received the item. You will be provided with a return address via email. Refunds will be credited for the price paid at checkout.

Privacy 

Personal details will not be shared with any third party companies. Your details will be stored securely by those employed by Tribe & Co.